Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to provide the best shopping experience by ensuring your order arrives quickly and securely. Please review our shipping policy below for more details:

Processing Time:

• All orders are processed within 7-10 business days.
• Bridal gowns are custom made and may take 30-45 business days to be delivered, depending on size availability.
• Orders placed after 2 PM will be processed the following business day.
• Please note, processing times may be longer during peak seasons, such as holidays.

Shipping Rates:
Shipping rates are calculated at checkout based on the weight, dimensions, and delivery destination of your order.

Free Shipping Offer:

• Free shipping is available on non-bridal products when you spend $99 or more.
• This offer applies only to beauty products and nutritional items.
• Bridal gowns are excluded from this offer and will incur regular shipping charges.

International Shipping:

• We offer international shipping to select countries.
• Shipping rates for international orders will be displayed at checkout.

Order Tracking:

• Once your order has been shipped, you will receive an email with tracking information to monitor its progress until it arrives at your doorstep.

Lost or Damaged Packages:

• While we take great care in packaging and shipping your items, if your order is lost or damaged during transit, please contact us immediately.
• We will assist you in filing a claim with the carrier and work to resolve the issue as quickly as possible.

Shipping Address:

• Please double-check that your shipping address is accurate and complete before completing your purchase.
• We are not responsible for delays or lost packages due to incorrect or incomplete address information.

If you have any questions or need assistance, don't hesitate to reach out to us via email at gencherieservices@gmail.com. We're here to help!